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Small Tweaks - Research-Driven UX That Reduces Costs

We don't just design solutions – we research the problem first.

Small Tweaks helps companies reduce customer service costs by 20% and cut expenses by 50% through research-driven UX improvements that eliminate user confusion at the source.

What We Do:
Analyze why users struggle with B2B software interfaces
Research the behavioral psychology behind support ticket patterns
Design solutions that reduce training dependencies and support burden
Focus on operational cost reduction, not just aesthetic improvements

Our Approach: Most agencies start with design solutions. We start with behavioral research to understand exactly why users struggle, then design solutions that address root causes rather than symptoms.

Ready to reduce your support costs?

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Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-25T19:54:01Z`
Route: `/channel/UCmLc7k2Au_FeHJehVT9wZTg`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-25T19:54:01Z`
Route: `/channel/UCmLc7k2Au_FeHJehVT9wZTg`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>