The Admin's Mind
Welcome to The Admin's Mind!
I'm an IT professional with over a decade of experience, and this channel is dedicated to helping you build a successful career in tech.
Here, we don't just fix problems; we teach you how to think like a pro. Get real-world advice on:
- IT Career Paths
- Troubleshooting & Tech Skills
- Essential Tools & Mindsets
Join me on the journey from helpdesk to network admin. Subscribe now and level up your IT career!
The Admin's Mind
🚨 NEW VIDEO ALERT 🚨
"Why You're Not Getting Promoted in IT (3 Skills Management Looks For)"
You close more tickets than anyone. Your metrics are perfect. But someone else just got that senior admin role.
Sound familiar?
This video breaks down the 3 "invisible" skills that actually get you promoted (hint: they have nothing to do with technical ability).
Plus: Free PowerShell automation guide to buy back your time.
🎥 Watch now: https://www.youtube.com/watch?v=vknZh...
📥 Free guide: admins-mind.com/
Which skill are YOU going to focus on? 👇
6 months ago | [YT] | 0
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The Admin's Mind
Hey team,
You know that feeling... a new ticket lands, the user is frustrated, and the problem seems impossible. You're bracing yourself to spend the next hour on it, feeling like you're just treading water.
After years of being in that exact spot, I developed a set of "rules" for myself to solve problems faster and, more importantly, with less stress.
My new video, "Stuck on Tickets? 5 Tips to Close Helpdesk Tickets Faster," is live now!
In it, I'm sharing my 5 go-to tips, including my "Rule of Three" for troubleshooting, the right way to build a personal knowledge base, and how to escalate a ticket like a pro (it's not a sign of failure!).
You can watch it here: https://youtu.be/p5xAEcgF24c
As I say in the video, I'd love to learn from you all. So, my question for the community is:
What's your single best tip for closing a tough ticket?
Share it in the comments below! Looking forward to reading your advice.
Cheers, Jon
7 months ago | [YT] | 0
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