Fin
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce.
30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue.
Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
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Fin
We’re live.
New ideas. An entirely new way to measure customer service. A powerful Insights product built for the AI Agent era
Watch here:
1 year ago | [YT] | 1
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Fin
On May 21st, we are launching new tools to monitor, analyze, and optimize support performance – an Insights product built for the AI Agent era.
We’re also introducing an entirely new way to measure customer service, providing unprecedented visibility into customer conversations.
And we’ll share our perspective on where AI customer service is headed, followed by a conversation with early Fin adopters, Lovable and Consensys, on what they’re seeing in practice.
Click the 🔔 at the below link and you’ll be notified when we’re live
1 year ago | [YT] | 2
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Fin
Next week we’re launching an Insights product built for the AI Agent era, along with an entirely new way to measure customer service - live here on LinkedIn.
We’ll also share our perspective on where AI customer service is headed, followed by a conversation with early Fin adopters, Lovable and Consensys, on what they’re seeing in practice.
Now’s your chance to ask them what you want to know – you might hear the answer live.
Add your questions in the comments, and click the bell on our upcoming livestream to be reminded when the broadcast starts:
youtube.com/live/ElwSCkqx5rA
1 year ago | [YT] | 5
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Fin
On May 21st we’re unveiling an entirely new way to measure customer service, a deep, powerful Insights product built for the AI Agent era – and speaking to the people shaping it, live on YouTube.
We’ll hear from:
Des Traynor, Co-founder, Intercom
→ On AI, agency, and redefining what success looks like
Paul Adams, CPO, Intercom
→ Unveiling Insights, our new product for understanding customer service performance
Rati Zvirawa, Director of Product, Intercom
→ Hosting a conversation on how real teams are adapting
Nad Chishtie, Founding Designer, Lovable
→ Designing AI-powered experiences that still feel human
Yair Gal, Support Lead, Consensys
→ Sharing lessons from the frontline of AI adoption
We’ll be live-streaming the event on YouTube, May 21, with real-time Q&A.
Got a burning question already? Drop us a comment.
1 year ago | [YT] | 1
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Fin
The way we measure customer support is about to change.
Support has evolved. AI now plays a central role in modern service teams – resolving more queries, shaping more experiences. But we’re still using outdated ways to measure success.
At Built For You London, we’re bringing CS leaders, builders, and AI pioneers together to rethink what progress looks like in an AI-first world – and to share a new approach we’ve been building to help. Join Des Traynor, Paul Adams, and leaders from Lovable and Consensys as they share ideas, lessons, and new ways forward.
Streaming live here on YouTube, May 21. Set a reminder and be part of the conversation!
#BFYLondon
1 year ago | [YT] | 3
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