Hamza Hassan Motivation
In this world full of negative energy, blame game, faultfinders, heartbreaks and broken hopes in this world full of unkind people we thought of creating a space where people would feel the hope for a better future and help them take action towards it.
Hamza Hassan Motivation
*As a leader, would you step out of your office to make one customer happy?*
At Eleven Madison Park, a top restaurant, the owner Will Guidara overheard guests talking.
They said they had eaten at many great places… but never tried a simple New York street hot dog.
It was just a small comment.
He didn’t ignore it.
He ran outside, bought a $2 hot dog, brought it back, and had it served in the restaurant.
That hot dog became the best part of their whole trip.
3 Lessons for Kenyan Employers
1. Culture starts with you
If you don’t go the extra mile, your team won’t.
2. Stay present
Opportunities are hidden in small, casual comments.
3. Empower people to act
Great service doesn’t come from policy—it comes from freedom.
Your business is not just selling a product.
It is creating moments people remember.
The question is:
Are you building a culture where those moments can happen?
#Unaweza
# CustomerService
1 month ago | [YT] | 5
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Hamza Hassan Motivation
How to hire great customer service employees:
"Choose the natural Smilers.... in short ' hire for atittude train for skills "
In a strategy workshop with Sunwords by Sunny Bindra he reminded us of something I also train teams on in customer experience:
Hire for attitude. Train for skill.
Sounds simple… but many organizations get it wrong.
He shared a story from Southwest Airlines, led by Herb Kelleher.
During interviews for roles like flight attendants, they would do something unusual.
They’d ask one candidate to stand up and:
“Tell us the most embarrassing thing that has ever happened to you.”
Now here’s the interesting part…
They weren’t really watching the person speaking.
They were watching everyone else in the room.
Who was listening?
Who was smiling?
Who was laughing along?
Who was supportive?
Because they understood something powerful:
You can train someone to serve food.
You can train someone to follow process.
But you cannot easily train someone to care about people.
If someone looked bored… distracted… or competitive while another person was being vulnerable — they were out.
Wrong fit.
Not because they lacked skill…
but because they lacked attitude.
And that’s where many teams struggle today.
We hire for CVs.
For experience.
For technical ability.
Then we wonder why:
customer experience feels cold
teamwork feels forced
culture feels fake
Because attitude was never there to begin with.
In my sessions, I always say:
Skill will get the job done.
Attitude determines how it gets done — and how it feels.
And in customer experience…
feeling is everything.
#Unaweza
#CustomerExperience
#Leadership
#TeamBuilding
#HireForAttitude
2 months ago | [YT] | 5
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