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Chief Operating Officer Training
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The COO role is one of the most complex and least defined at senior level. There’s no standard qualification or agreed professional pathway. There’s also no consistent definition of what excellent looks like because the role varies so widely depending on the business and the leader above you.

This channel is for Chief Operating Officers and senior operations leaders who want to think more clearly about what their specific version of the role demands commercially, strategically and culturally.

Content covers ways to address the balance between operational delivery and strategic direction and ways to engage credibly at board level.

It’s based on 35+ years working operationally inside 150+ businesses across the world.

Entry point is the COO Reflection Tool: Am I The COO My Organisation Needs Right Now?

Full programme: From Operations Leader To Confident Business Leader

Both at courses.outperformancehighway.com

Direct links below.

Rob Evans
Outperformance Highway

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Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-01T15:16:09Z`
Route: `/channel/UCEO1IphC4P_OpP7BE9Vzd7w`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-01T15:16:09Z`
Route: `/channel/UCEO1IphC4P_OpP7BE9Vzd7w`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-01T15:16:09Z`
Route: `/channel/UCEO1IphC4P_OpP7BE9Vzd7w`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-01T15:16:09Z`
Route: `/channel/UCEO1IphC4P_OpP7BE9Vzd7w`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-01T15:16:09Z`
Route: `/channel/UCEO1IphC4P_OpP7BE9Vzd7w`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-01T15:16:09Z`
Route: `/channel/UCEO1IphC4P_OpP7BE9Vzd7w`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>

Unable to parse item

Invidious encountered an error while trying to parse this item. For more information see below:

Show technical details 
Title: `Missing hash key: "collectionThumbnailViewModel" (KeyError)`
Date: `2026-06-01T15:16:09Z`
Route: `/channel/UCEO1IphC4P_OpP7BE9Vzd7w`
Version: `2026.02.07-118d635 @ (HEAD detached at v2.20260207.0)`

<details>
<summary>Backtrace</summary>
<p>
   
```
Missing hash key: "collectionThumbnailViewModel" (KeyError)
  from /usr/share/crystal/src/hash.cr:1198:9 in '??'
  from /usr/share/crystal/src/json/any.cr:149:5 in 'process'
  from src/invidious/yt_backend/extractors.cr:524:17 in 'process'
  from src/invidious/yt_backend/extractors.cr:1035:17 in 'parse_item'
  from src/invidious/yt_backend/extractors.cr:1082:14 in 'extract_items'
  from src/invidious/channels/videos.cr:29:22 in 'get_60_videos:continuation:sort_by'
  from src/invidious/routes/channels.cr:56:36 in 'videos'
  from lib/kemal/src/kemal/route.cr:13:9 in '->'
  from src/invidious/helpers/handlers.cr:31:37 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from lib/kemal/src/kemal/filter_handler.cr:22:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/invidious/helpers/handlers.cr:80:12 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call_next'
  from src/ext/kemal_static_file_handler.cr:127:14 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/handler.cr:30:7 in 'call'
  from /usr/share/crystal/src/http/server/request_processor.cr:51:11 in 'handle_client'
  from /usr/share/crystal/src/fiber.cr:170:11 in 'run'
  from ???
```
</p>
</details>